Delivery Policy

Raza Supermarket currently supports local delivery and in-store pickup. Delivery service is limited to supported postal codes: 6000, 6001, 6002, 6030, 6031.

In-store shopping, local delivery, and pickup for customers in Charleroi. Delivery or pickup availability may still depend on stock, order volume, route practicality, and store operations at the time of the order.

Any timing communicated by the store should be treated as operational guidance unless a specific handover time is expressly confirmed. Grocery fulfillment may be affected by traffic, stock substitution needs, demand peaks, and other day-to-day factors.

Store opening hours are currently listed as: Open 24 hours. Customers should rely on direct store confirmation for sensitive or same-day timing questions.

If an item becomes unavailable before handover, the store may contact the customer about a cancellation, adjustment, or suitable alternative where appropriate.

The store should not be understood as guaranteeing that every listed product will remain available through the full order-preparation process.

For delivery orders, customers should ensure that the address, access details, and phone number are accurate and that someone can reasonably receive the order or respond if the courier or store team needs assistance.

If delivery cannot be completed because the customer is unreachable, the address is incomplete, or access is not possible, the store may need to reschedule, convert the order to pickup where practical, or cancel affected items or the order depending on the circumstances.

The store remains responsible for the order until physical handover to the customer or the customer's designated recipient, subject to applicable law and the practical facts of delivery or pickup.

Customers with delivery issues should contact the store promptly using the support details shown on this website.