Terms & Conditions

Raza Supermarket operates this online grocery storefront from Avenue Pastur 53, 6001 Charleroi, Belgium. You can contact the store at hello@razasuperstore.com or +32 71 56 16 00.

These terms apply to consumer orders placed through this website for products offered for local delivery or pickup in Belgium.

Placing an order online is a request to purchase the selected products. The store may need to confirm product availability, delivery coverage, pricing corrections for obvious input errors, or operational feasibility before the order is fully processed.

If the store cannot fulfill all or part of an order, it may contact the customer with an update, replacement proposal, revised fulfillment arrangement, or cancellation of the affected item or order as appropriate.

Product descriptions, pack sizes, and images are provided for general information. Minor packaging or appearance differences may occur, especially for grocery and fresh products.

Displayed prices are intended to be accurate, but obvious pricing or technical errors may be corrected before fulfillment. Orders are currently completed using local delivery and in-store pickup.

Customers should provide accurate contact, fulfillment, and address details so the store can process and hand over the order correctly.

For pickup orders, the customer or their representative should collect the order at the agreed time. For delivery orders, someone should be available to receive the goods or respond promptly if the store contacts the customer about arrival or access.

These terms are intended to support a Belgian consumer grocery business and should be read consistently with mandatory Belgian and European consumer protection rules.

Nothing on this page limits any non-waivable legal rights a consumer may have under applicable law.